Slot Monster Close Account: The Full Process
Taking a break or stopping for good? Here is the complete walkthrough — transparent and free of small print.
Pick the option that fits your situation
Closing an account sounds like a single button press, but in practice there are two clearly different routes that serve different goals. The first is a temporary break that puts distance between you and play without saying goodbye for good. The second is permanent closure where your account is shut irreversibly and any remaining data is held only to meet legal obligations.
Caught between the two? Start with a short cooldown. Many players find that a few weeks away is enough to come back with a healthier mindset — or to realise a permanent stop fits better. If gambling feels bigger than you would like it to be, also read our page on gambling help.
Temporary closure (cooldown)
Pause your account for 24 hours, 7 days, 30 days or 6 months. Reactivates automatically once the period ends.
- ● No login, no deposits, no play
- ● Cannot be lifted early
- ● Account remains intact
Permanent closure
Account is closed for good and cannot be reopened. Any remaining balance is paid out.
- ● Irreversible — a definitive choice
- ● Balance is returned
- ● No more marketing communications
Close your account in four steps
A simple path — no hidden thresholds, no needless waiting.
- 1
Withdraw your balance
Place a withdrawal request for the full available amount. Mind minimum withdrawal limits and processing times.
- 2
Check active bonuses
Active wagering can wipe bonus money. Play it out or let it expire — your call.
- 3
Contact us
Send your request via live chat or email. State clearly whether you want a temporary or permanent closure.
- 4
Wait for confirmation
You will receive a confirmation email with the end date (cooldown) or payout details (permanent).
What happens to your data and bonuses
Personal data
Active bonuses
Processing time
Alternatives that also work
Before pulling the plug, consider these in-between steps to stay in control without giving up your account.
Deposit limits
Set a ceiling on what you can deposit per day, week or month.
Loss limits
Prevents you from losing more than you decided in advance.
Session limits
Reminders after a set playtime help you take a break.
Frequently asked questions about closing
Can I reopen my account after permanent closure?+
What happens to my active bonuses?+
How long does it take to close an account?+
Will I still get emails after closure?+
Closing because of gambling harm?
Closing one account does not always resolve the underlying issue. Visit our gambling help page for helplines that actually make a difference. For broad UK self-exclusion: register at gamstop.co.uk.
Ready to close?
Reach out via live chat or email — our team will guide you through it.
Contact support